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All relationships are based on verbal or non-verbal communication. When a person improves their communication skills, they ultimately improve how they relate to others. Many times, physicians express the feeling that they are two people: the directing, take-charge doctor and the warmer person they are at home. We are supposed to use communicate techniques appropriate to our situation. At the same time, there are skills that can be learned that can add value to all your relationships, at work and at home. For example, while we understand that we negotiation a new salary, we seldom consider the value of negotiation skills deciding who is going to pick up the kids from baseball practice. Here are some examples, scripts and practices to improve your communication skills. Please register or log in above to access these articles.
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Conflict Resolution |
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This is a model to fall back on when communication isn’t working well. If you think through what happened, you will probably be able to identify where the process is breaking down – often over and over again at the very same step. |
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Communication Mistakes |
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Many businesses falter or even fail due to the inability of its employees to distinguish and appropriately apply three (3) very different forms of communication. I have identified them as: strategic, symbolic, and intimate. Each type has a distinct, yet significantly different purpose and most effective form of expression. |
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Sometimes, life just needs a script! We all know what we should say but seldom does it come to us in the moment. Practice the negotiation scripting below and watch your communications flourish! |
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Business Negotiation |
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Negotiation is a skill that requires practice. As physicians, our on-the-job needs are usually immediate and not open for discussion, so we tend to adopt a very directing, controlling style of communication. Knowing when to shift gears is half the secret to successful communications, the other half is simply practice.
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